Melton Building Society

Melton Building Society’s AI Strategy and Governance

Melton Building Society is embracing AI to transform its customer engagement, fraud detection, and credit risk scoring while maintaining ethical and regulatory compliance. This episode highlights their structured governance, initiatives for transparency and fairness, and a five-year roadmap balancing AI innovation with robust cybersecurity frameworks. Learn how MBS is setting the standard for trust and accountability in the age of AI.

AI Innovation and Ethics at MBS

MBS is transforming customer interactions with AI-driven automation, personalization, and transparent rights for users. This episode unpacks their AI Governance Framework, highlighting fairness targets and ethical training measures while exploring phased innovations like fraud detection programs. Join Gareth for an engaging discussion on balancing innovation with trust in financial services.